Service to our Visitors
 
 
The Thônes Val-Sulens tourist office has embarked on a ‘Quality Tourism’ project, so that it can maintain a high level of customer service and satisfaction.
It keeps a close eye on its organisational efficiency and together with a continuous quest for improving the quality of its service to visitors, partners, professionals, and the community at large.

1. A personalised welcome, always listening to our customers.
Advice tailored to our customers’ needs.
Understand and anticipate our customers’ needs.
Ensure that we answer specific needs for people with disabilities.

2. A wide range of services available to our customers.
A well maintained, pleasant and clean welcome area.
Services on offer: Wifi, booking of accommodation, tickets, sale of hiking and MTB maps, Leisure Pass, and booking of tennis courts.

3. An in-depth knowledge of the area.
Staff who meet and know our service providers (such as owners of accommodation)
A well maintained document management system.

4. Optimised Availability
Adapting our opening times to the needs of tourists.
Open 320 days a year
Tourist information permanently available on our web site, and Facebook page.

5. A continuously improving, quality service
Taking into account the advice and comments of our partners
Undertaking of studies looking at the quality of our reception desk.
Undertaking of actions to improve areas which need improvement.


 
How to get to Thônes
Situer Thônes